Return & Refund Policy for Khaleeji Cosmetics (main title)

Our company registered name is CELAVII HOLDINGS SDN BHD (1501998-T). We are using business name khaleeji cosmetics to run our business for selling songket.

At Khaleeji Cosmetics, your satisfaction is our top priority! Here’s everything you need to know about our hassle-free return and refund policy:

7-Day Return Policy

We believe in making your shopping experience as delightful as possible. That’s why we offer a generous 7-day return policy. You have 7 days after receiving your item to request a return.

Eligibility Criteria

To qualify for a return, your item must meet the following criteria:

  • It must be in the same pristine condition as when you received it.
  • The item should be unworn or unused, complete with tags, and in its original packaging.
  • Please ensure you have the receipt or proof of purchase handy.

Initiating Your Return

Ready to start your return process? Simply reach out to us at enquiries@khaleejicosmetics.com. Once your return is approved, we’ll send you a return shipping label along with clear instructions on how to send the package back to us. Please note, returns sent without prior authorization will not be accepted.

Questions? We’re Here to Help!

Got any queries or need assistance with your return? Don’t hesitate to drop us a line at enquiries@khaleejicosmetics.com. Our dedicated team is always ready to assist you!

 

Damages and Issues
Your satisfaction is paramount to us. Therefore, we urge you to inspect your order upon arrival. Should you discover any defects, damages, or if you receive the wrong item, please notify us immediately. We’ll swiftly evaluate the issue and ensure it’s made right for you.

Exceptions and Non-Returnable Items

While we strive to accommodate your needs, please note that we’re unable to accept returns on sale items or gifts. We appreciate your understanding in this matter.

Shopping with Khaleeji Cosmetics is not just a purchase; it’s a delightful journey towards enhancing your beauty and confidence. Thank you for choosing us to be a part of your beauty regimen!

For more information or further assistance, please visit our website www.khaleejicosmetics.com or drop us an email at enquiries@khaleejicosmetics.com . We’re here to make your experience with Khaleeji Cosmetics exceptional!